General Questions

How long can I keep the Tesla?

We offer options tailored to your needs—typically a 3-day lifestyle test, short-term access from a few days to a few weeks, and longer experiences on request. Just tell us what you're looking for, and we'll match you with the right experience.

Is insurance included?

Currently, insurance is not included in the base price. We recommend providers like Zixty, which typically offers Tesla-compatible coverage for around £80–90 for a 3-day experience. Our team will guide you step-by-step during booking so it's smooth and clear.

Why don't you show exact pricing upfront?

We're still refining our pricing based on early feedback. Since everyone's Tesla experience looks a little different — from weekend tests to short-term access — we're inviting you to help shape the final offering through our 2-minute survey. That way, we make sure it fits real-life needs, not guesswork.

What does the £50 deposit do?

• Holds your early access spot

• Helps us plan vehicle availability

• 100% refundable if you cancel before booking—or before a vehicle is assigned

How do I know which experience is right for me?

It depends on what you're looking to explore.

Just curious about EV life? Try a 3-day lifestyle test

Need flexible access for work or between cars? Ask about short-term access

Planning a longer commitment? You can upgrade to a 3-month lease if things click

Not sure yet? Take the survey — it helps us suggest the right starting point.

Can I apply the test‑drive fee toward a longer lease?

Yes! If you love the 3-day trial, you'll have the opportunity to upgrade to a longer plan—we'll walk you through transparent options for 1- to 3-month agreements.

What's included in the test drive?

• Delivery and pickup service

• Tesla orientation & feature walkthrough

• 150 miles of included driving

• 24/7 support and guidance

• Full cleanup and charge on delivery

What if I damage the car?

Minor wear and tear is expected. If you cause significant damage, it's handled through your insurance. We'll review the process before your trip so there are no surprises.

Can I cancel or reschedule?

Yes—just let us know at least 48 hours before your scheduled experience, and you'll get a full refund of your deposit. We're flexible and understand that plans change.

Will you try to sell me a Tesla?

Nope—we're not a dealership. Our goal is to help you discover how EVs fit your life, not sell you one. If you decide to buy or lease afterward, that's up to you.

Support Questions

How can I contact TestaDrive?

We're here to help! Contact us through multiple channels:

hello@testadrive.com

+44 123 456 789

Support hours: Mon-Fri 9am-6pm

I paid my deposit but haven't heard back. What's happening?

We're currently building our community and gathering survey responses before launching. Your deposit secures your priority position. We'll contact you as soon as we're ready to launch in your area with final pricing and booking details. Check your email for regular updates!

Can I change my survey responses?

Yes! If you want to update your survey responses, just email us at hello@testadrive.com with your updated preferences. We want to make sure your voice is accurately represented in our pricing decisions.

How do I request a refund?

Simply email hello@testadrive.com with "Refund Request" in the subject line. Include your name and booking reference. We'll process your 100% refund within 3-5 business days. No questions asked!

My question isn't answered here. What now?

No problem! We love hearing from our community. Email us at hello@testadrive.com with your question, and we'll get back to you within 24 hours. Your question might even become part of this FAQ to help other drivers!

Frequently Asked Questions